Joshua Hook

Product Designer (UI/UX)

Product designer with 12+ years of experience designing and shipping enterprise and consumer-facing digital products in regulated environments. Focused on executing clear, usable workflows across complex systems, reducing operational friction and supporting revenue-critical experiences.

Download Full Resume (PDF)
Email josh.hook@proton.me
LinkedIn linkedin.com/in/jhook84
Portfolio joshuahook.design

Experience Highlights

Product Management Analyst (Product Designer – UI/UX Focus)

First American Financial Corporation

May 2024 – Present
  • Primary designer for appraisal platforms, owning UX execution for the Workbench product and flexible, regulated workflows.
  • Iterated on shipped designs using user feedback to improve clarity and usability.

Associate Business Systems Analyst

First American Financial Corporation

Feb 2023 – May 2024
  • Owned the auto-renewal subscription experience, eliminating manual renewal workflows and enabling scalable, revenue-critical operations.
  • Defined the renewal experience and supporting self-service flows to reduce operational friction and improve subscription management.

Earlier Experience

Prior roles include Software Support Analyst at First American Financial Corporation (2016–2023), where I served as a primary support contact for desktop, web, and mobile products while contributing early UX concepts for a company website refresh. Earlier experience includes freelance web design and military service.

View detailed work history, skills, and certifications in my full resume.

Download Full Resume (PDF)